PLease help me to complete TASK 1 questions. THank you :)

'V'V- / X T . . ' '\\}4\\. , ;' L, 1,, ' \\ l LEARNING RESOURCES: @PWNT' IBSA BSBMGT517and WSC student theory Book Kris Cole Management (reference book) PowerPoint Presentation provided WSC A22 Pty Ltd. Simulated workplace environment and Resources normally used in the A22 Pty Ltd. workplace and A22 Pty Ltd. sample of workplace documentations. For additional/general resources, please refer to the Training & Assessment strategy or WSC training and assessment Resource list which can be accessed from the website and /or student handbook. ASSESSMENT TASK 1 - PROJECT TIMEFRAME FOR ASSESSMENT TASKS: This assessment task is to be submitted in the nal week of the term. TASK PART A: V VVVV' I (A) ASSESSMENT REQUIREMENT: Develop an operational plan to achieve the required sales growth considering the Sales and marketing objectives Operational objectives Expansion of services. You need to use the A22 Pty Ltd. (Simulated) organisation information provided in Appendix 1. Use the A22 Pty Ltd business plan (Simulated environment) provided and review the information contained in the plan. Use the A22 Pty Ltd organisational template/format provided by your trainer/assessor. Refer to your Student learner book for information regarding the format of your plan. ASSESSMENT SUBMISSION REQUIREMENT What the assessor is looking for: Evidence of use of the A22 Pty Ltd. business plan to determine an operational planning need A consultation strategy that details all of the people you would consult with, why you would consult with them and the proposed method of the consultation. A operational plan that includes the following information: 0 Business goal: demonstrating an understanding of the organisations business goals and objectives. 0 Objectives: understanding of what will be achieved through the implementation of the operational plan. 0 Strategy: clear vision of the overall strategy for achieving the objective. 0 Key actions: understanding of the key tasks required for implementing the plan including: - Deliverables - Person responsible - Timeline 0 Budget 0 Resource requirements. 0 Keyperformance indicators: demonstrated use of SMARTT KPls. 4ng WALL STREET Imy y ,, 0 COLLEGE ,1 ~ o Contingency plans: demonstrated understanding of risks and identication of appropriate mitigates. 0 Outcome: clear vision of the expected outcome that demonstrates achievement of the strategy. TASK PART B IASSESSMENT REQUIREMENT ' 1. 2. Undertake review the operational plan completed for Part A to determine the human resource requirements. Review the organisation's recruitment and selection policies and procedures. Note: Please see the information provided in Appendix 1 regarding the A22 Pty Ltd (simulated organisations) resource requirements and recruitment and selection policies and procedures. Develop a recruitment strategy that adheres to the organisation's recruitment and selection policies and procedures. Note: Your assessor will be assessing whether your strategies comply with 'The Ofce Assistant' recruitment policies and procedures as provided. Discuss the legislative and regulatory context relevant to the operational plan of the organisation [ASSESSMENT SUBMISSION REQUIREMENT What the assessor is looking form the recruitment strategy is: Identication of human resource requirements including: c Number of resources required 0 Full time or part time hours 0 Permanent or casual employment 0 Required start date 0 Expected length of employment 0 Skills required to perform in the role 0 Training you are able to provide 0 Qualications required 0 Pay levels. Demonstrate strategies by explanation in Table 1: o Sourcing candidates 0 Assessing candidates Number of additional resources required. Full time or part time hours. Permanent of casual employment. Required start date. WALL STREET * COLLEGE x 0 Expect length of employment. Skills required performing in the role. Training you are able to provide. Qualications required. Pay levels. TASK PART C ASSESSMENT REQUIREMENT: PA Develop a documented review strategy - I? . Develop a reporting template P atom/7W - - Write a report including how the template will assist in monitoring performance. ASSESSMENT SUBMISSION REQUIREMENT [. ' \"StabIh MM Met/0 What the assessor is looking for; jfl'l't ' I? { '35} '(ntioh him say\" ._ g '71 6 airfare/3m 1- '9'\" 0' W't' . KPls used to measure the performance of the plan. [9 7&k& WWW W) \"M5497. 3' km ['6 $0M\" - A consultation strategy that demonstrates an understanding of others that need to be consulted with to obtain the information required completing a comprehensive review. - A report template that enables the review of the performance of the operational plan with regards to the following questions: {a ' o is the plan on track to achieve milestones on time? 2. it we . . . o is the plan spending to date Within budget? 0 Are the milestone activities being completed as per the plan detail? 0 Are the KPls on track to being achieved? 0 Are resources being utilised effectively, economically and safely? APPENDIX 1 A22 PTY LTD INFORMATION. Ownership The organisatiOn has been established in 2010. Under the legislation, sole proprietor with ASIC. THE OFFICE ASSISTANT 'The Ofce Assistant' is a retail store that sells office products and services. The company has 25 stores around Australia. Key products include: - Office supplies - Electrical equipment - Ink and toner ' Office furniture. Key services include: - Photocopying - Equipment hire 0 Printing - Package and posting services. I BUSINESS PLAN The organisation has a strategic objective to grow the services component of their business in the next twelve months. Their objective is to increase services sales by 10% by 30 June 201x. The senior management team has advised all store managers that they are responsible for developing and implementing an operational plan that will deliver this increase in sales for their store. The business has advised the store managers that they must complete an operational plan to achieve sales growth of 10% and submit this plan for approval before implementing. ' ISALES AND MARKETING OBJECTIVES The sales and marketing objectives of A22 Pty Ltd are to: 0 Strengthen marketing capabilities, in particular product development process 0 Increase the prole of A22 Pty Ltd in its designing area . Develop A22's brand particularly its commercial brand in the industry segment IA2Z PTY LTD ORGANISATION ADDITIONAL INFORMATION The Operational objectives of A22 Pty Ltd are: 0 Improve quality and consistency o Improve,effectiveness and efficiency - Improve program sustainability - Upgrade skills and capabilities 0 Develop flexible program delivery capabilities . Improve technology support 0 Improve systems and processes. Your operational plan should include: . The expansion of services to include graphic design services. 0 Acquisition of additional printer, photocopier and delivery van to provide for the increase in sales. . Reorganisation of fixtures and fitting within the store to make space for the new equipment. . Multi-skilling of current retail product staff to include service knowledge. r_______ THE HILLSDALE STORE Karen is the store manager of the Hillsdale store. When completing her operational plan for her store to achieve 10% sales growth she identified the following KPls to measure the performance of her plan. 1. Services sales increase by at least 10% by 30 June 201x. 2. All staff to be trained in selling services program by 31 March 201X. 3. All new employees to have completed the store two day induction program within one month of commencement of employment. 4. Customer feedback forms, for customers who utilise store services, to be developed and implemented by 31 January 201X. 5. Services sales review and reporting tool to be developed and implemented by 31 January 201x. After completing her monthly monitoring activities for the month of January 201X Karen has recorded the following achievement against the KPls: - Sales to date have increased by 5%. 0 Ten out 45 staff have completed selling services program. Upon investigation Karen nds that the program is only run Monday to Friday between 9am and 5pm. Most of Karen's staff are part time and casual and work the afternoon, evening and weekend shift and therefore they are not able to attend the session. - All new employees have completed the store induction however it has resulted in Karen's wages budget being consistently overspent to cover the wages of staff when attending the induction. - Customer feedback forms have not been developed and implemented. - Service sales review and reporting tool has been developed and implemented and is provided very useful information regarding services sales. For example most sales occur outside of business hours and with the average sales value $25.00. Identify the Increase in human resource requirements and complete the following table: Resource requirements: Full time or part time hours. Permanent Of casual employment. Required start date. 1 February 201x. ExpeCt length Of employment. Skills required performing in the role. Qualications required. Training you are abIe to prOVide- _ Pay levels. Retail assistant $14- $20 per hour( (plus 25% loading for casual employees). A 7 % WALL STREET