PLEASE HELP!! Please answer all questions it would be GREATLY appreciated

Chapter 11

1)Which of the following would not be a part of the sales process? Options A. A customer noticing their couch is worn out and must be replaced B. The customer qualifying for financing at the furniture store C. Paying for new couches D. Speaking to the sales representative

2)Awareness, interest, and consideration all fall under which "business roles" section of the sales funnel? Options A. Post Sales B. Customer Support C. Marketing and advertising D. Business development

3)Ensuring that your sales team is directly connected to your marketing process is known as: Options A. strategy sales B. integrated marketing C. established sales D. frontline marketing

4) What is the phase of the sales funnel in which you are in contact with the potential consumer but they haven't yet decided if they want to purchase your product? Options A. Consent B. Consideration C. Closing D. Interest

5) Determining if a potential customer is suitable for your product or service is known as: Options A. Evaluation B. Analyzing C. Qualifying D. Exposure

6) If a lead has all the aspects of being qualified, they can then move on to being a ___________ in the sales funnel. Options A. Loyal Customer B. Potential Customer C. Customer D. Prospect

7) Prequalification of potential leads is usually done by all but which of the following? Options A. Front End Staff B. Customer Service Staff C. Algorithms D. Marketing team

8) At what point in the sales funnel is it the "make-it or break-it" moment? Options A. Pre-qualification B. Qualification C. Evaluation D. Purchase

9) The sales cycle is a part of what larger cycle? Options A. Cash Conversion Cycle B. Consumer Conversion Cycle C. Customer Close Cycle D. Advertisements

10) An individual who affects the decision-making process is a Options A. Consumer B. Marketing agent C. Gatekeeper D. Influencer

11) Providing an incentive for your sales staff to sell a product that has accumulated too much inventory in the warehouse is an example of: Options A. Commission B. Spiff C. Milestones D. Markets