please help. service management course

Develop service design elements:

1. Structural design elements.

A. Delivery system. B. Facility design. C. Location. D. Capacity planning

2.Managerial design elements. A. Information. B. Quality. C. Service encounter. D. Managing capacity and demand. for an on-campus recycling center where students assist campus community to recycle waste and used stuff and also conduct programs to increase awareness about sustainability.

Topics Text Chapter TABLE 4.3 Service Design Elements Design Elements Structural Delivery system Facility design Location Capacity planning Managerial Information Quality Service encounter Managing capacity and demand Process structure, service blueprint, strategic positioning Servicescapes, architecture, process flows, layout Geographic demand, site selection, location strategy Strategic role, queuing models, planning criteria 4 7 10 16 Technology, scalability, use of Internet Measurement, design quality, recovery, tools, six-sigma Encounter triad, culture, supply relationships, outsourcing Strategies, yield management, queue management 5 6,8 9,13 11, 12