please help with problem 25.2b

Consider the Greek Golf complexresidual discussed in Problem 2 5.IB. The manager o f the Resdurants Depertment complains that sales and resulting earnings for the restaurants ate not higher due to the poor reputation of the Pro Shops. Because the Pro Shops' staff is apparently rude and uninviting and because the pro Shops seem shabby and arc not tidy, the overall reputation o f the total complex is shapping themanager o f the Pro Shops Department counters that, to keep opetaing expention Under conrol and improve ROI, staff wages have been cut. The manager of the ResltantDePartmcnl has requested that other evaluation techniques such as residual income or a balanced scorecard approach be considered in an effort to resolve this problem. Instructions Consider which balanced scorccard measures might be useful to the T riple C reek GoU Compton m ev aluatin g the Pro Shops Department. In doing so. identify. The organizational goal that the measure is designed to support. T h e employee resources and efforts that will be affected by tbc measurement. How the employees should receive feedback and be rewarded lor progress toward achieving goals