Please help with question 5

SOJECT 2: INTRODUCTION TO SUPPLY CHAIN MANAGEMENT add the case study below and answer the questions that follow. e Study: "Supply chain whirl" Ahile the 2001 global overhaul of whirlpool's supply chain systems remains a work in progress today, managers its success to date is encouraging the remaining systems work. GHER CERTIFICATE IN SUPPLY CHAIN MANAGEMENT 31 60] pe supply chain at Whirlpool in 2000 was broken. Indeed, a manager there at the time quipped that among the ar major appliance makers in the U.S., Whirlpool ranked fifth in delivery performance we had too much inventory, too little inventory, wrong inventory, right inventory/wrong place any combination those things," says J.B. Hoyt, who was then supply chain project director. He says a sales vice president proached him one day and said he'd accept even worse performance from supply systems if they would just be consistent rather than wildly bouncing back and forth between good and poor production and shipping plans So in 2001, Whirlpool embarked on a multiproject global overhaul of its supply chain systems. The meta project emains a work in progress today, with a number of systems yet to be rolled out and some major technical issues to be resolved. But managers at Whirlpool say its success to date -- including huge improvements in customer service and reduced supply chain costs -- is providing the psychological and financial impetus to drive the remaining Sistems work Source: Anthes, G.H. (2015) (5) Sly Sipma methodology non of the ways Whirlpool can manage and improve business processes is through the process of benchmarking fione between competitive and process benchmarking. 14 One of the ways Whirlpool can manage and improve business processes is through the process of benchmarking Define benchmarking and discuss the difference between competitive and process benchmarking. 15) Another way in which Whirlpool could improve business processes is through the Six Sigma methodology 3 Discuss four related costs of quality that Whirlpool could incur. (10) (12) Discuss the five different types of Six Sigma people. In 54-35 we had too much inventory, too little inventory. wrong inventory, right inventory wrong place, aby combination of those things," says J.B. Hoyt. Explain what the four functions of inventory are in in order to understand whirlpool's supply chain information needs, discuss the purpose, characteristics and key performance dimensions for information flows for the following supply chain activities: Strategic decision making Tactical planning Routine decision making Execution and transaction processing (20) (5) s Discuss, using examples, the difference between Cem and SRM applications. Pg 1 14 PROGRAMME HANDBOOK: JANUARY 2020 INTAKE