Please help with the following questions

1.Using Exhibit 1.3 as a model, describe the source-makedeliver-return relationships in the following systems: A. An airline B. An automobile manufacturer C. A hospital D. An insurance company 3. What service industry has impressed you the most with its innovativeness? 4. What is product-service bundling, and what are the benefits to customers? 5. What is the difference between a service and a good? 11. Some people tend to use the terms effectiveness and efficiency interchangeably, though we've seen they are different concepts. But is there any relationship at all between them? Can a firm be effective but inefficient? Very efficient but essentially ineffective? Both? Neither? Objective Questions: \#'s 3,5,9 3 . 5. 9. A customer picks a product over a similar product due to the of the product