Please I need 1 line explanation for each answer

11. Medro & Mariana were reviewing one day how things are going. They believe that the major thing that gives them a competitive advantage is the special way they treat the customers. The customers love to go to (M&M) because of this treatment. This strength that gives them a competitive advantage is called: O a. a strategy b. a core competency c. an order qualifier d. a competitive advantage 12. Before opening (M&M), Medro & Mariana studied what other coffee shops were offering from services. They noticed that no coffee shop had a section for children to play. They asked many parents if they thought it would be a great idea to have a children's play area and found that parents loved the idea. So, they decided to include a play area for children in (M&M.) The children's play area is: a. an order winner b. a value C. an order qualifier d. a strategic goal