Please i need a summary on this passage

Do you agree with the statement, "Happy employees create happy customers."

Happy employees mean that they are satisfied with their job. Job satisfaction affects the general employee mood and motivation. Motivated employees are likely to display positive emotions affecting the customer's experience and mood positively, thus creating happy customers. Employee happiness relates to employee efficiency, inventiveness, value creation, and productivity. Customer needs and preferences change dynamically. Happiness contributes to the employee's creativity as they are free to come up with new ideas and challenges to improve customer satisfaction. Besides, satisfied employees tend to stay longer in an organization, and the longer they offer their services, they gain more experience and skills in customer service. Besides, some customers tend to maintain loyalty to some employees due to great experience, and retaining the employees retains customer loyalty. Customers have personal interactions with employees, which helps point out customer situations helping improve customer experience. When employees have a positive attitude to work, they are committed and engaged to their work and strive to build consistent service quality, resulting in good customer relationships. Therefore, when employees are happy, they handle customers attentively with a positive attitude improving customer experience and overall happiness.

Strength of Organizational Culture

The strength of organizational culture is the ability of an organization to share the key organizational values intensively. An organization with a strong culture has a strong influence on the employee. However, a strong culture makes adapting to different environments difficult. The effectiveness of the organization is only based on appropriate alignment with the organizational environment. When the organizational cultural values are discordant with the environment, the organization becomes less effective and misaligned from its objectives. Besides, a strong culture attracts the same type of employees, aligning with its cultural values, limiting diversity.A strong culture also makes merging other organizations challenging as it is difficult to change the culture.