please make a bpmn model for this process.

where needed. Make sure to include business objects and annotations where appropriate. Hint: Customer should be a black box, you will only model the process in one pool, and send messages to the other pool(s) (see Dumas et al. (2018) p. 100). We did not yet learn how to appropriately model a process between two pools (we'll do that next in Chapter 4). Business Process - Managing a Help Desk Customer Request-Acme Computer Store The process begins when a customer reports an issue with their recent computer purchase online in Acme's help desk system. The service desk of the help desk center receives the help desk request (i.e., ticket) to report the issue. The service desk technician reviews the ticket and classifies it as a "product", "logistics" or "technical" issue. Then they query the knowledge database to see if they can resolve the issue. If they can resolve the issue, they do so, and log the solution in the help desk system, update the status of the solution to "closed" and an email is sent to the customer informing them of the solution to their issue. However, if the issue cannot be resolved in the knowledge database, the service desk technician updates the status of the solution to "elevated", and the system automatically routes the ticket to the proper support personnel. Product issues are routed to the product staff, logistics issues to the supplier staff, and technical issues to the technical staff. Product staff review the description of the issue and try and solve the issue, if they solve the issue then they update the description in the help desk system and update the status to closed, and the ticket follows the same process as outlined above. If the product staff cannot solve the issue then they update the classification to "logistics" and route it to the logistics staff. When logistics staff receive a ticket they follow similar procedures as described above, if they cannot solve the issue they update the classification to technical. When technical staff receives a ticket they follow similar procedures as described above; however, if they cannot solve the issues they update the status of the solution to "critical", and the system automatically routes the ticket to the critical incident team, who will work to find a solution to the issue or refund the customer's money. While they are working on resolving the issue, the critical incident team will send a message to the customer to notify them that they are working on the issue and to ask them to provide further information if they would like to do so. Once the issue is resolved, the critical incident team will update the status of the ticket to "closed" and an email is sent to the customer informing them of the solution to their issue