please please answer this question i really need only 20 mintues left

Question 13 (1 point) What is the key to creating a strong operations strategy within a company? Good understanding of customer requirements Highly educated employees Effective communications systems between departments Well defined policies and procedures What is the central theme of Total Quality Management (TQM) within an organization? Engaging everyone in teamwork quality training Basing decisions upon team agreement Engaging everyone in continual quality improvements O Empowering everyone in the organization to be quality focused Question 15 (1 point) Which of the following is NOT an example of JIT production flexibility? Cross-training workers on different production equipment and processes Reducing customer order cycle times Engaging in preventive maintenance to keep machines clean and calibrated Reducing product change-over times When setting up a re-order point for a firm's inventory planning strategy, what information is LEAST important to establish the re-order point quantity? Order quantity sizes Demand during lead time Safety stock levels Production methodology