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You have been hired by Taylor Consulting, LLC as a Busmess Analyst because of your experience using Balanced Scorecard. You have been asked to attend brainstorming sessions for several clients. You have created a list of items for each company. Your next task is to determine the element type for each item. Use the selection list in the Element coliamn to indicate strategic objective (SO), strategic initiative (SI) or performance metric (PM) for each performance perspective (Financial, Customer, Internal Processess, or learning and Growth) - for Performance Measures (PM) and Strategic Initiatives (SI), the Strategic Objective column will be used to indicate which Strategic Objective the Perfoemance Measure of Strategic Initiative is related to, You are also required to analyze the mid year results for Buckeye Electnc. For example, the following table was created from the data for Cordier Toys as desplayed in Exhibit 4 of your test. "2. Tie pay to training hardles" would be related to the 5 trategic Objective "1. Train employees." The performance metncs are shown for the strategic objectives for each of the four performance perspectives of the balanced scorecard for Cordier Tops, Inci. The performance perspectives are shown in boxes from left to nght, the strategic objectives are thown in bubbles, and the performance metrics are shown in boxes at the bottom, first is a bax tabeled Learning and Growth with two strategic objectivess. Train employees and Reduce employee tumover. A vertical line connects the Irain employees objective to the performance metric Median training hours per employee. A vertical line connects the Reduce employse timover objectme to the performance metric Average employee terule. Next a s box labeled Internal Processes with two strategic objectives: Impeove dehivery times and Reduce shipeing errors. A vertical Ine connects the limprove delivery times objective to the performance metnc hilours from ordered to delivered. A vertical Ine connects the Peduce shapping errors objective to the performance metric Number of erroneous shipments Next is a box labeled Curstomer with one strategic objective: Delight the customer. Two vervical lines connect the Delight the astomer obyective to the performance metric Percentage of custamers who shos again and Online customer satisfaction rating. The last box is labeled Friancial mith one strategic objective: Increase prolits. Two verbical lines connect the Increase prolits objective to the performance netrics Market share and operating profit To the right are three boxes with arrows. The top box has the labed Performance Perspectives; it has an arrow that points to the labels in the four boxes. The middle box has the label Strategic Objectives; it has an anow that points fo the atratirgic: objectives listed in each box. The bottom box has the label Performance Metrics; it hass an arrow that points to the performance metncs at the bottom of each box. The strategic nitiatives for Cordier Toys have been added to the Allustration. These initatives are shown in bubbles below the babbles for the strategic objectives. In the Learning and Growth box, under the Train employees objective ts the strategic initiative Tie pay to training hurdles, In the Internal Processes box, under the Inlorowe delivery times objective, is the strategic initiative Automate warehouse. A box labeled Strategie initiatives has been added to the right of the illustration below the box for 5 trategic Objectives. It has an. arrow that points to the strategic initiatives that have been added to the illustration. University Publishing Your first brainstorming session was with Universty Publishing Company. Your session resulted in the following items, Your task is to link the balanced scorecard elements fo foem a cohesive strategy for the company. Review each balanced scorecard element. After determining the performance perspective (Financal, Custorner, Internal Processes, or Learning and Growth), your first step should be to identify the Strategic objectives. Use the selection list in the Element column to indicate strategic objective (So) of the approgriate performance perspective. Your next steps are to identify the actions that will be taken to achieve these goals (Strategic Initiatives) and to define how progress wal be measured (Ferformance Metrics). Use the selection list in the Element column to indicate strategic initiative (S1) or performance metnc (PM). Detemane the Strategic Objective to which the item is related by entering the balanced scorecard item number. Remember, each Strategic Objective will have at least one Performance Metnc. Also, a balancef scurecard tern man focus on only one performance perspective. For the perspectives not effected, select "n" in the remaining Eiement columns. of large volume customers stomers which bundle products to provide total solution for user Saction surveys. tion packages sold et. availability fexisting, proven content ring development deadlines her support tickets (fior errors) per product. roduct developenent S in the latest software development methodology, s for successful Agile training completioa any benefit offering of empioyment for employees Ghodk My Woik Print thern et: share Tactoon of end user requirerments ber assistance prograrm market share tisiactaon andex tary flow intertuptions fultiliment procedures -time inventory system nit tame vee produer knowledgen Yhe treteribon At traneing prograrns Wal employee sathefaction survey rable salary studies mplpyees compteted product training Chodk My Whark Print liom margin customers location offerings: thomers pack enf rental offering nship wath top equipment suppliers over ritenance monatoring Heable staff of local businessses and restaurants Eal business community aners froen local establishments fal businesses to provide discounts for resort stalf dinners redermed n=nnn=0S0=6 0 . 517 10n+ 1100 0PM= 10n= n 0) PM 10= 0. +50 = nv 0/50 n 7 \& 0 n =v 0. =