Please prepare a contingency plan of action using the table below by reading the XFINITY from Comcast: the quest for better customer service article.

\begin{tabular}{|c|c|c|c|c|c|c|c|} \hline Scenario & Trigger & Response & \multicolumn{2}{|c|}{ Who to inform? } & \multicolumn{2}{|c|}{ Key Responsibilities } & \multicolumn{2}{|c|}{ Timeline } \\ \cline { 5 - 7 } & & & Who & What & What & When \\ \hline \end{tabular}