$.$ Please prepare a SWOT Analysis $($strengths$,$ weaknesses, opportunities, threats$),$ assuming

AIC chooses to fully outsource the subrogation area of their business. This SWOT analysis

can focus on the qualitative considerations of this outsourcing decision.

$2.$ Using the data set in an Excel file that accompanies this case, please calculate and $$fill$-$in$$

the missing values based on AIC$$s performance. These calculations are essential for

conducing this case analysis and recommendation.

$3.$ How does your client's subrogation claims efforts compare to the insurance industry?

$$ Is your client doing better or worse than the industry$$s Total Universe?

$$ Is your client doing better or worse than the industry$$s High Performers?

$4.$ Are there certain types of claims $($e$.$g$.$ personal vs$.$ commercial vs$.$ non$-$standard autos$)$ that

they are better at than other types?

$5.$ Should AIC outsource their subrogation claims to a specialty firm? Should they outsource

the entire subrogation process or just portions of it$?$

$6.$ What consequences $($positive or negative$)$ could outsourcing have to your client$$s interaction

with customers? Should the outsourcing specialty firm been viewed as an integrated partner

or a service provider?

$7.$ What Key Performance Indicators $($KPI$)$ would you include on an executive level digital

dashboard to manage the operations of outsourcing subrogation claims? Are there additional

metrics that would be useful in making this decision?