Question: Please provide best answer After a service failure, a truly customer centric organisation would: a. Both C and D. b. Apologise to the customer and

Please provide best answer

After a service failure, a truly customer centric organisation would:

a.

Both C and D.

b.

Apologise to the customer and promise that there will be no failure next time.

c.

Be nice to the customer and behave like nothing happened in order to save face.

d.

Discontinue the employment of the staff member responsible so that the failure does not happen again.
e.

Perceive the failure as an opportunity to learn and improve.

f.

Both B and C.

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer
Step: 1 Unlock blur-text-image
Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock
Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!

Q:

P22-42. Developing a Master Budget for a Manufacturing Organization: Challenge Problem Electric Monkey Computer Accessories assembles a computer networking device from kits of imported components....

Q:

QUESTIONS : Based on the above case study, please kindly answer the following questions : 1. a.How do you perceive the practice of corporate entrepreneurship in SAMHOUD company above ? Please explain...

Q:

Corporate Entrepreneurship: A case study 1.Introduction In todays business world, established/large enterprises have to deal with two major challenges: a responding to the technological and global...

Q:

Please make sure Plagiarism should not come. If you take any information from google try to change it in your own words please help in this question. The subject is marketing Read the below article...

Q:

please provide the answer as per instructions. note-it is based on subject namely customer centric strategy... please i need it urgently..please provide me the answer.. Question 24 (6 points) )...

Q:

This topic is from the subject Matketing Read the below article and answer the question properly . One of the tutors provided the wrong answer please provide good answer . Question - List and briefly...

Q:

Analyze the case study and answer the following questions, please provide details: How justified was the decision to prevent trade union organisation and is it still appropriate today? Consider the...

Q:

Question is at the bottom case study Executive Summary Fenty Beauty has built a strong and loyal customers group of dark skin races and it is an advantage. The executive of Fenty Beauty should focus...

Q:

2. Standardized Financial Statements Using the Amazon Financials provided below, prepare the common-size income statements and balance sheets for the two most recent years. and 3. Financial Ratios....

Q:

Final Paper Instructions/Guidelines: The final paper must be a minimum of 5 pages and a maximum of 7 pages in APA format. You can find APA guidelines in the Week Six folder under final paper tips....

Q:

Chapter 6 from The Legal and Ethical Environment of Business was adapted by The Saylor Foundation under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 license without attribution as...

Q:

Using the Internet and search engines, find items for sale in which the form of payment accepted is a check. How should such checks be written and endorsed?

Q:

Gigabyte. Inc. manufactures three products for the computer industry: Gismos (product G): annual sales, 8,000 units Thingamajigs (product): annual sales, 15,000 units Whatchamacallits (product W):...

Q:

Any member of the legislative branch or executive branch can officially sponsor a proposed policy / true or false

Q:

Read the articles on journaling and review the template provided. Identify what approach, to journaling, in the articles you found useful and why. Post to the discussion forum that you have reviewed...