Question: Please provide the answer in a formal format. Question: Think about a process that you participate in as a customer (e.g., a bank, a restaurant,

Please provide the answer in a formal format.

Question:

Think about a process that you participate in as a customer (e.g., a bank, a restaurant, a doctors office, the financial aid office, or an airport) that seems to operate inefficiently (i.e., that drives you crazy). Write up a short proposal that would suggest ways to improve the efficiency of the organization.

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