Question: Please read Case 1 . 1 Village Volvo and answer the following questions. Describe Village Volvo's service package. How are the distinctive characteristics of a

Please read Case 1.1 Village Volvo and answer the following questions.
Describe Village Volvo's service package.
How are the distinctive characteristics of a service firm illustrated by Village Volvo?
How could Village Volvo manage its back office (i.e., repair operations) like a factory?
How can Village Volvo differentiate itself from Volvo dealers?
Given the availability of ride-sharing services such as Uber and Lyft, is the lack of alternative transportation a disadvantage?

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