Question: Please read Case 2. Small Package Express Delivery Industry, 1973-2018 (in the textbook) and answer the below case questions: Q1. What customer needs in this

Please read Case 2. Small Package Express Delivery Industry, 1973-2018 (in the textbook) and answer the below case questions: Q1. What customer needs in this industry are satisfying? What assets do small package express operators need to satisfy these needs

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