Please read the case. It will be necessary that you roll up your sleeves, contemplate

the problem, and brainstorm ideas.

Mr$.$ Ollie is concerned about the total cycle time for customers as well as the number of

queues. Please apply the Theory of Constraints $($TOC$)$thinking$$ to the specific operations

described in the case and make specific recommendations for how the customer flows

and the capacity of the activities and the system can be better managed in order to

reduce customer time spent in queues, make best use of existing capacity, and, if

necessary, increase system capacity in a cost$-$effective way. Make explicit reference to

TOC steps $($exploit$,$subordinate to$,$elevate$)$ in your discussion. Also, be mindful of

the business strategy of Simply Delicious in your analysis.

Format $$ Please provide a $2$ to $3-$page report for Mr$.$ Ollie. Make sure that your report

is neat, organized, and proof$-$read; use appropriate subheadings, size $12$ font, and $1\mathrm{.}5$

spacing within paragraphs. An introduction $($to instill confidence in the client that you

understand what they are asking for you and have delivered it in the report; $$tell them

what you are going to tell them$)$ and a conclusion $($to reiterate the main point$($s$)$ made

and tie things up; $$tell them what you told them$)$ are recommended.