Please read the Case Study below in comment section and then answer these question accordingly.

There are two way to access case study.

1. I have written whole study in the comment you can see it in there and answer the questions accordingly.
2. OR
3. I have uploaded the file on google drive. you can select the link below and paste it into your browser. you will get the word file with case study. You can read it thoroughly and answer the following questions.
4. Link = https://drive.google.com/file/d/1jEbZfTG94b-XGfYFxg0tLy0eLE7vSsX6/view?usp=sharing

1.How has UPS used information systems to transform its business?

2.What competitive advantages has UPS realized by using technology?

3.Do you think UPS invested in technology as a means of survival in the industry? Why or why not?

4.List the various ways that DIAD improves customer service.

5.In what ways has information technology improved the business processes of UPS?