Please read the case study in the pictures below and solve the question posted below: Question$1)$ What appears to be the problems at this Burger Boy? CASE Burger Boy This is a true case. Jerry Newman $($one of the authors of this book$)$ spent $14$ months working in $7$ fast$-$food restaurants $($two McDonald's, two Burger Kings, one each of Wendy's, Arby's, and Krystal $($a southern U$.$S$.$ chain$).$ He wrote about his experiences in the book My Secret Life on the McJob $($McGraw$-$Hill. $2007).$ The following is a description of events in one store labelled here Burger Boy PERSON JOB TITLE Assistant Store Manager BASE SALARY OVERTIME ELIGIBILITY AVERAGE HOURS PER WEEK Otis $$34\mathrm{.}000/$year NO $55$ Leon Shift Supervisor $$23\mathrm{.}000/$year Yes $55$ Marge Crew Memberries$)$ $$6\mathrm{.}25/$ Yes $30$ Jerry Cook $ $6\mathrm{.}50$ Yes $20$ Chuck Drive$-$Thru Window $$700/$ Yos $30$ LUCY Sandwich Assembler $ $700/$ Yes $35$It's a hot Friday in Florida, and lunch rush is just beginning, Chuck is working the pay window and is beginning to grouse about the low staffing for what is traditionally the busiest day of the week. "Where the heck is LaVerne?" he yells to no one. Chuck has only worked here for six weeks, but has prior experience at another Burger Boy. Marge, typically working the fries station the easiest job at this Burger Boy$),$ has been pressed into service on the front drive$-$thru window because two often scheduled workers have called in sick. She can handle the job when business is slow, but she is clearly getting flustered as more cars enter the drive$-$thru tine. I$\text{'}$m cooking, my third day on the job, but my first one alone. I've worked the grill for ten years as a volunteer at Aunt Rosie's Women's Fastpitch Softball Tournament, but nothing has prepared me for the volume of business we will do today. By $11$:$30$ I've got the grill full of burgers, Lucy is going full speed, trying to keep up with sandwich assembly and wrapping. She's the best assembler the place has, and would be a supervisor if she could just keep from self$-$ destructing Yesterday she lita can of vegetable spray with a lighter and danced around the floor an arc of flame shooting out from the con She thinks this is funny. Everyone else thinks she's nuts. But she's rumoured to be a friend of the manager, Nancy, so everyone keeps quiet "Marge, you've got to get moving, girl. The line's getting longer. Move girl, move," shouts Otis, unfazed by the fact that Marge really Pare$212$ Isn't good enough to work the window, and is clearly showing signs of heavy stress. ru help her chimes in Chuck. "I can work the pay window, then run up front to help Marge when she gets way behind Otis says nothing and goes back to the office, where he begins to count the moming receipts for the breakfast rush,My job as cook also includes cooking baked potatoes in the oven and chicken in the pressure cooker, so I have little time to do anything besides stay on top of my job. Finally, at noon, in comes Leon. He will replace Otis at $3$:$00,$ but for now he is a sorely needed pair of hands on the second sandwich assembly board. Leon looks over at me and shouts above the din, "Good job, Jerry, Keeping up with Friday rush on your third cooking day, Good job." That's the first compliment Ive received in the two weeks I've worked here, so l unexpectedly smile at the recognition. By $12\mathrm{.}30$ we're clearly all frazzied. Even with Chuck's help, Marge folls farther behind. She is now making mistakes on orders in effort to get food out the drive$-$thru window quickly. Otis comes barreling up front from the office and shouts for everyone to hear "We're averaging $3$:$05$ on drive time. Someone's in trouble if we don't get a move on$."$ He says this while staring directly at Marge. Everyone knows that drive times $($the amount of time from an order being placed until the customer receives should be about $2$:$30($two minutes, thirty seconds$).$ In my head I do some mental math. The normal staffing for a Friday is $13$ people $($including management$).$ Because of absenteeism we're working with eight, including Otis and Leon. By noon Marge is crying, but she stays at it$.$ And finally things begin to slow at $1$:$00$ pm$.$ We know rush is officially over when Lucy tells Leon she's going to the can." This starts a string of requests for rest breaks that are interrupted by Otis, "All right for God's sake. Here's the order of breaks." He points to people in turn, with me being next to last, and Marge going last. After Lucy, Chuck is second, and the others till in the gap ahead of me$.$ When my turn finally comes tresolve to break quickly. taking only six minutes instead of the allotted ten. When I return. Otis sneers at me and chides, "What was that, about a half hour?" snap. I$\text{'}$m angry, and let him know it: $"$It could tell time, would I be working fast food?" Now I realize I've done the unforgivable, sassing my boss. But I$\text{'}$m upset, and I don't care. My only care is I've just claimed fast food is work for dummies, and I absolutely don't belleve this. But as I said, I was mad. Otis looks me over, staring at my face and finally decides to let out a huge bellow. "You're OK$,$ Newman. Good line!"It's now $2$:$10$ and Marge has told Otis twice that she has to leave. Her agreement with the store manager at the time of tire was that she would leave no later than $2\mathrm{.}30$ every day. Her daughter gets off the school bus at $2$:$45,$ and she must meet her at that time. Otis ignores her first request, and is nowhere to be seen when, at $2$:$25.$ Marge looks around frantically and pleads to no one in particular, "What should I do$?$ have to leave. I look at her and declare, $"$Go$,$ I will tell Otis when he comes out again." Marge leaves. Ten minutes later we have a mini surge of customers. Leon yells. "Where the hell is Marge? That's it$,$ she's out of here tomorrow. No more chances for her when he's done ranting explain the details of Marge's plight. Angrily, Leon stomps back to the manager's office and confronts Otis. The yelling quickly reaches audible levels. Everyone in the store, customers included, hear what is quickly broadening into a confrontation about other unresolved issues Leon:I$\text{'}$m sick of coming in here and finding nothing stocked. Otis, it's your job to make sure the lunch shift $($roughly $10$ am to $2$ p$.$m$.)$ stocks items in their spare time. It never happens and I$\text{'}$m sick of it$.$ Now you tell me you're leaving and sticking me with a huge stocking job. Otis: I$\text{'}$m sick of your whining. Leon. I work $50$ to $60$ hours a week. I$\text{'}$m sick of working $10$ to $12$ hours a day for crappy wages. You want things stocked..you do it I$\text{'}$m going home and trysing$)$ to forget this place. With that Otis drops what he has in his hands, a printout of today's receipts so far, and walks out the door. Leon swears, picks up the Page $213$ spreadsheet, and storms back to the office. I finish my shift, and happily go home. No more Burger Boy for this burger boy Questions $1.$ What appear to be the problems at this Burger Boy?