Please read the following OWL article on accentuating the positives in business communications: https://owl.purdue.edu/owl/subject_specific_writing/professional_technical_writing/accentuating_the_positives.html  

• What are the two major points you learned from the OWL article? What points do you agree or disagree with and why?
• What do you think is the most difficult part of giving bad news?
• Think of a situation where you had to deliver a negative message or bad news. How could using the tips from the OWL article have made this situation a bit better?

Answer rating: 100% (QA)

The two major points I learned from the OWL article are Accentuating the positive aspects of a message can help mitigate the negative impact of bad ne... View the full answer