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RCA Summary Issue Summary Issue: DiG indexing slowness observed randomly while processing metadata information received from policy admin systems. Incident No (INC17910745) Reported Date: May 10, 2021 Temporary Fix Date: May 10, 2021 Permanent Fix Date: TBD Business Impact The images received and imported into DiG are currently not searchable using the policy number through the search portal. Root-Cause ALL a Preventive Measure The application process to associate the metadata information with images in DiG was slow when received huge data and images too. Temporary Measure: Y Prioritize the F&G related transactions to get processed immediately. |mplemented the notification/alerts to notify the transactions are stuck in process for more than the time threshold decided & configured. Permanent Measure: Removed the duplicate transactions received from policy admin system on an image. Added additional indexing instances on the application server to process the transactions. Issue: DiG Application slowness Incident No (INC 18003223) Reported Date: May 24, 2021 Resolved Date: May 24, 2021 The DiG search and Indexing portals were slow while a user try to open the images or index all. The Key Update processors increased to process the metadata update transactions for images in DiG database hence, no. of database connection increased multifold and, during peak business hrs., the DB connections contention issues occurred hence, slowed down the portals performance. Preventive Measure: Verified the indexing instances and closed a few to resolve the contention issues. Prioritized the F&G related metadata transactions to get processed on priority