Question: Please see below for the question and topic. Thank you for helping on it. This is an Engineering Management Course. Topic: Voice of the Customer

Please see below for the question and topic. Thank you for helping on it. This is an Engineering Management Course.

Topic: Voice of the Customer (VOC)

At a minimum, the presentation/paper should address the following:

  • Explain thoroughly about Voice of the Customer.
  • Summarize its significance and relevance in today's world.
  • How it can/is implemented in an organization?
  • How is it beneficial for an engineering manager?
  • Choose the "best" source from your annotated bibliography and describe why it is the "best.

Collect a MINIMUM of five (5) sources to document your research.

Document summary and sources as an annotated bibliography.

Below is an example of annotated bibliography and its summary for you to see.

Source: Explain in detail about the source. Then do the following: Take away: (single sentence capturing the most significant conclusion) Criticism: (single sentence capturing your critical evaluation of the work)

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