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Help Save & Exit Submit 10 Check my work Problem 11-19 Internal Business Process Performance Measures (L011-3) Tombro Industries is in the process of automating one of its plants and developing a flexible manufacturing system. The company is ding it necessary to make many changes in operating procedures. Progress has been slow, particularly in trying to develop new performance measures for the factory. In an effort to evaluate performance and determine where improvements can be made, management has gathered the following data relating to activities over the last four months: Quality ol measures: 199 60 116 177 53 110 138 Number of warranty claims Number of customer complaints 93 Material control measures: Purchase order lead time Scrap as a percent of total cost 8 days 7 days 5 days 4 days 29 38 Machine performance measures: Machine downtime as a percentage of availability Use as a percentage of availability Setup tine (hours) 108 86% 12 58 68 Delivery performance measuresi Throughput time Manufacturing cycle efficiency (MCE) Delivery cycle time Percentage of on-time deliveries 978 968 938 908 5