Question: Please Solve For C. Call centers today play an important role in managing day-to-day business communications with customers. Call centers must be monitored with a
Please Solve For C.
Call centers today play an important role in managing day-to-day business communications with customers. Call centers must be monitored with a comprehensive set of metrics so that busines can better understand the overall performance of those centers. One key metric for measuring overall call center performance is the amount of time spent speaking to customers on the phone. table given below contains data for the time, in seconds, spent by agents talking to 49 customers. Complete parts (a) through (c) below. Click the icon to view the call time data table. b. Construct a cumulati Time (in seconds) Spent Talking c. What can be concluded about call center performance if a call duration target of less than 240 seconds is set? Since % of the calls have a duration of less than 240 seconds, which is half of the calls, the service level target been met. (Round to the nearest whole number as needed.)
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