Question: Recently airlines have cut services, such as meals and snacks during flights, and started charging extra for some services, such as accommodating overweight luggage,
Recently airlines have cut services, such as meals and snacks during flights, and started charging extra for some services, such as accommodating overweight luggage, last-minute flight changes, and pets traveling in the cabin. However, they are still concerned about service. Recently, a group of four carriers hired Brunner Marketing Research Inc. to survey passengers regarding their level of satisfaction with a recent flight. The survey included questions on ticketing, boarding, in-flight service, baggage handling, pilot communication, and so forth. Twenty-five questions offered a range of possible answers: excellent, good, fair, or poor. A response of excellent was given a score of 4, good a 3, fair a 2, and poor a 1. These responses were then totaled, so the total score was an indication of the satisfaction with the flight. The greater the score, the higher the level of satisfaction with the service. The highest possible score was 100. Brunner randomly selected and surveyed passengers from the four airlines. Below is the sample information. Is there a difference in the mean satisfaction level among the four airlines? Use the .01 significance level. solve it ASAP Northern WTA ono Branson 94 75 70 68 90 68 73 70 85 77 76 72 80 83 78 65 88 80 74 68 65 65
Step by Step Solution
3.45 Rating (158 Votes )
There are 3 Steps involved in it
Step 1 Introduction ANOVA ANOVA is used to determine the significance difference between more than t... View full answer
Get step-by-step solutions from verified subject matter experts
Document Format (2 attachments)
6368056d15d51_241588.pdf
180 KBs PDF File
6368056d15d51_241588.docx
120 KBs Word File
