Question: Please solve the case study A consultancy fim provides consultancy, outsourcing, and interim management services. The fi m considers acquisition of projects as part of

Please solve the case study A consultancy fim

Please solve the case study

A consultancy fim provides consultancy, outsourcing, and interim management services. The fi m considers acquisition of projects as part of those services. Acquisition can both be done for ex isting clients and for new clients, because it concerns acquisition of projects rather than clients. Acquisition is typically started at 'networking events' by partners of the consultancy fim. It is ha ndled according to a fied procedure, but no standard document is used. When a client shows in terest in a consultancy service, an intake is done with the client. To maintain a long-term relation ship with clients as much as possible, the fim will always try to establish a framework contract with new clients during the intake. For existing clients, a framework contract does not have to be established. As another form of relationship management, regular meetings are held with existin g clients. During these meetings the client's organization is discussed with the client. This enable s the client to decide whether additional work should be done to further improve the organizatio n. At the same time this enables the fim to bring in additional assignments. The intake and ther egular meetings happen according to the same form, on which an inventory of the client's wishe s can be made. For consultancy and outsourcing services, a project team must be created directly after a project assignment was given to the consultancy fim. After a project team is created, there is a kick-off meeting with the client and after the kick-off meeting, the project is executed. The kick-off meetin g is the same for each type of project, but the way in which the project is executed differs largely per type of service. At the end of the project there always is an evaluation meeting with the client as a means of quality control. The creation of the project team, the kick-off meeting, the executio n of the project and the evaluation of the project happen according to a project plan. The consultancy company has a services department, which takes care of market research fort he consultants, manages the leasing of cars and provides secretary services Design a process architecture as follows: 1. identify the case types that should appear in the process architecture 2. identify the functions that should appear in the process architecture 3. draw a case/function matrix 4. identify the processes in the case function matrix, split up processes if and only if one of the guidelines applies, clearly indicate which guideline you applied

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