Please solve the mcq

The front end and back end of a service encounter are referred to as what

Select one:

a. service edges

b. service design features

c. service delivery

d. service bookends

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Question 12

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The ship building industry commonly employs this layout

Select one:

a. Process Layout

b. Product Layout

c. Fixed Position Layout

d. Flow shop Layout

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Question 13

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Bottleneck operation in a manufacturing line

Select one:

a. Produces highest rejections

b. Needs lowest processing time

c. Needs highest processing time

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Visibility measures used in just-in-time (JIT) would NOT include:

Select one:

a. Displays showing improvement techniques and checklists.

b. Hidden TV cameras to monitor individual staff at work.

c. Visual control items such as kanban.

d. Samples of competitor's products, including good and defective items.

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Question 15

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Cycle time efficiency is

Select one:

a. Improved by incressing utilisation

b. Value- added time over elapsed time

c. Increased by Larger lot size

d. The machine cycle divided by number of pieces produced

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What is Used to signal to a production process that it can start producing an item.

Select one:

a. Vendor kanban

b. Move or conveyance kanban

c. Single kanban

d. Production kanban

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Question 17

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Make-to-Stock (MTS) processes are used for

Select one:

a. Standard products

b. Customized products

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Inventory is likely to be maintained more in case of

Select one:

a. Independent demand

b. Dependent demand

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The Master production schedule generally deals with

Select one:

a. Work-in-progress inventory

b. Raw materials

c. End products

d. Service operation

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Cycle time is

Select one:

a. Customer demand rate

b. Number of units made per unit time

c. Time required for one unit

d. Customer demand time of one unit

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