Please use only the references that I have provided to answer the questions:

1. There are about 100 million surgeries in the U.S. each year. If surgical teams do their jobs correctly 99% of the time, this still means 1 million people are harmed by surgical mistakes. In terms of driving results, what do you think is a reasonable goal?

2. The required readings from Jim Collins and Patrice Spath focus on two different areas, in my opinion (articles listed below). Collins emphasizes the culture of improvement, while Spath emphasizes the practice of improvement. Describe the 1 or 2 most important things learned from each article.

Article 1:

Spath, Patrice. Achieving Sustainable Gains: Process Management. Leading Your Healthcare Organization to Excellence. New York. Health Administration Press. 2004. 9781567932331. Ch. 8. pp. 183-224.

https://lgapi-us.libapps.com/ld.php?er_attachment_id=884759&site_id=2457

Article 2:

Collins, Jim. From Good to Great to Built to Last. Good to Great. New York. Harper Collins. 2011. 9780066620992. pp. 188-218.

https://lgapi-us.libapps.com/ld.php?er_attachment_id=884762&site_id=2457