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MGT 101

Assignment-1 Please read the case The Decline of Sears on Page number 73, Chapter 2 Management Theory available in your textbook/e-textbook Management: A Practical Approach 9th edition by Kinicki, A., & Williams, B., and answer the following questions in about 500 words:

Assignment Question(s): (Marks 5)

1. What is the underlying problem in this case from Edward Lamperts perspective? (2marks) 2. What are the key causes of Sears decline? (1.5 marks) 3. To what extent did sears use a total Quality Management perspective in running the business? (1.5 marks)

I need new and unique answers, please. (Use your own words, don't copy and paste)

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What is the underlying problem in this case from Edward Lamperts perspective?

Sears has not competed well and adapted to the latest management approaches that seek to retain the customer base according to Lampert. Until the 1990s the business did well. The 1990s marked a new technological age, so Sears became a challenge for online companies like Alibaba. The underlying problem was not solved by the competitors

From Edward Lampert 's viewpoint, the fundamental issue in this case was the Sear's decrease in advertising spending and consumption changes and the increase in e-commerce, among other factors. For years, he has kept the afflicted dealer on the floor through the trillions of dollars of credit from his hedge fund ESL Investments and the sale of valuable real estate. He said Sears would buy more time to carry out a transition that would lead to profitability for the company. Yet analysts are sceptical that after years of investment in shops, the group will make a comeback. "I have not invested enough in the shops, I have been criticised," Lampert said in 2013. "My point of view is that we can't invest in anything."

What are the key causes of Sears decline?

The company's success is focused on the following: technology, environmental skills and organisational culture. Based on these features, Sears struggled technologically in that sense, rather than focusing on shops, Lampert invested the company's turnover on technology-related issues such as when he introduced a consumer award initiative focused on buys made from Sears and its affiliates..

In its shops Sears did not spend. Sears is presumably on the sidelines because other retailers have invested capital in their enterprises. According to Susquehanna Financial Group reports, Sears invested approximately 91 cents a square foot in 2017, while J.C. $4.13 was spent by Penney, $8.12 was paid by Kohl, and $15.36 per square foot was spent by Best Buy to boost.

Lampert split the corporation into 30 individual business divisions, including men's apparel , shoes and home furniture. Lampert argues that this arrangement gives him insights into the different companies he 's developed within the organisation, and he keeps claiming that the department managers have to struggle and to work harder to take their share of the pie. Instead, what happened is that department heads battle other departments, defend their own wealth and harness vigorously what they can even at the detriment of other businesses and even the company brand as a whole.

Another part of his policy was to invest on technology, not on shops in which he saw little value, but rather the value of the property on which he stood. Latest effort involves the selling of an additional $1.5 billion in real estate by Lampert, which was recently suggested by Sears to provide cash to keep the business afloat with a large loan payment due.Sears and other retailers have disrupted the combination of ease, variety, speed and low pricing by online shopping. The retail sector undergoes a sort of disorder or transition every 50 years or so, this shift took the form of on-line transactions.

To what extent did sears use a total Quality Management perspective in running the business?

Prior to the merger, Sears used the entire quality control perspective as they provided high quality goods at fair, competitive rates to its customers. But after the merger, Lampert controlled the entire business and felt Sears wanted to concentrate on primary income and long-term survival goals.