please write a case study answering these questions :

difinition time to refocus in the orgnization and why it is importent concept for the orgnization?

summrey of the case study and how it is related to (time to refocus )

What Would You Do? Let's Get Real: My Response to A Manager's Dilemma, page 288 nard Dickie" Townley Sr. Manager Product Terminals and Marketing Holly Energy Partners, L.P. Artesia, NM A volunteer organization structure is not a new concept. We have used the volunteer organization structure for years in the health care system (candy stripers) and in political campaign structures. The difference we find here is the Web-based structure and boundaryless nature of Web forums. Many managers today may not be as technologically savvy as the employees they direct and not comfortable with a boundaryless organizational concept. They see the potential value of a Web-based volunteer organizational structure; however, their working knowledge may be limited. I would take a multiphase approach to setting up a volunteer organizational structure. Web forum utilization would be the key component I would use to design a volunteer structure. Phase one: Assign managers to work with the information technology group to identify potential Web forums that would be resources for customer service. Have employees as well as management utilize the Web forums in-house by posing a wide range of user issues. Phase two: Categorize the results of the utilization phase. Most knowledgeable responses/forums Most dependable responses/forums . Most user-friendly forums Phase three: Create a marketing strategy to incorporate these sites into your business model. Create an organizational flowchart incorporating both the conven- tional customer service resources and the nonconventional Web forums. Phase four Continue to utilize the Web forums in-house to assure quality con- trol and customer satisfaction