please write a complaint response academic email

Complaints & Complaint Response Worksheet - # 2 In order to write a complaint letter or a response to a complaint, the following guidelines for language should be followed: snacks. brochure. Guidelines Examples of useful language 1. Always write in a polite and sensitive way that is We were sorry to hear that you have been having problems not defensive or emotional. with your satellite TV service. NOT: Maybe your problem is because the cable has come loose at the satellite TV socket. 2. Make sure that you reference the letter that you We are writing regarding/in reference to your e mail of received in your first sentence. May 10h about the new watch that you purchased from us. We appreciate your inquiry about our new mobile phone. Thank you for your inquiry about our new range of children's Thank you for your letter dated 14 February 3. In the first or second sentence make sure that you Thank you for asking about our new soft drink product. put the main idea or point, in order to draw the Unfortunately, it has not gone on sale yet due to some attention of the reader. Follow this with any production difficulties. If you contact us in a couple of months necessary background information 4. If you add related documents with your letter, Enclosure then you must include an enclosure line after the I am enclosing our latest catalogue. signature, at the end of the letter. This is written Enclosed you will find our up-to-date price list and product as 'Enc: X Enc: catalogue / price list / brochure / menu 5. Some responses to complaints may require an We apologize for the difficulties that you have had apology Please accept our apologies for the problems you had in ordering our product. I am sorry to hear about the problem you have had with ..... We regret / apologize for any inconvenience that this has caused / may cause On behalf of (company name), I would like to apologize for any inconvenience caused to you ... I am sorry that you have ...... 6. You may need to respond negatively to Some useful phrases for general negative responses: someone's complaint. You should still show that Unfortunately, at this time we are unable to refund your you understand the sender's problem or money complaint I regret to inform you that the company is unable to take back the damaged goods. I am sorry that we cannot deal with this...... Thank you for your patience. 7. The response should end in a friendly manner Please feel free to ring me on XXXXX, if you need any and tone, especially to a complaint letter. further assistance / information. We hope that the refund will be satisfactory. Thank you for your understanding. Please let us know if we can be of any further assistance / if you need any more information. I hope that our company will be able to help you sometime in the near future. You might find that your local agency will be able to help you with this problem. Complaint Response 2 You have received an email from your Business English doctor stating that he thinks you do not do enough work in class and are not co-operating with or helping your team members enough. You are not happy with this email and decide to send a response. Write a response to this complaint using appropriate and professional language, and a specific and clear subject line. To: Dr. Ferdinand Porsche, fporsche@henleybusinesscollege.ac.uk From: Subject: CC