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Unit 12: Quality Management & Six Sigma Q1. Choose the answer for each question Questions 1. What is the term that means making the person who does the work responsible for ensuring that specifications are met? Answer 2. What are the four general categories of quality costs? 3. What term means managing the entire organization so that it excels on all dimensions of products and services that are important to customer? 4. Which international standard has recently been developed to address socially responsible behavior of firms? 5. Which industry specific standard has been developed by the big three auto makers for suppliers of parts, materials, and services to the automotive industry? 6. What is it called when a firm looks externally and examines other companies for examples of best practices? 7. What is the name of the national quality award given by the government of the United States? a. Quality at the source b. Malcolm Baldrige National Quality Award c. ISO 26000 d. External benchmarking e. Appraisal, prevention, internal failure, external failure f. Total quality management g. OS-9000 Q2. Match the quality "guru with the specific aspects of their teachings. Use "C" for Crosby, D for Deming, and J for Juran. . Defined quality as fitness for use." . Defined quality as "conformance to requirements. . Set the performance standard as "zero defects." Defined 14 points for management to follow. Emphasized a general management approach to quality, especially the human elements. O Rejected the concept of statistically acceptable levels of quality. . Stated that less than 20% of quality problems are due to workers. Recommended continuous improvement to reduce variations