Pleasz answer case discussion questions 1-3.

Performance Management Opening Case Transforming Performance Management at Deloitte Anong companies that have made major changes in their approach to performance management, the multinational consulting firm Deloitte provides an interesting escumple. In 2013, Deloitte conducted an internal study that revealed it was spending around 2 million hoan on performance management-related activities Performance management consisted of as evaluations in which managers and employees set goals at the beginning of the year and then rated progress made at the end of the year. Despite the time spent on there, the system did not provide adequate or timely feedback to employees, nor did it provide organizational decision makers with sufficiently accurate performance data to be used in important decisions such as incentive pay. The company decided to give the system a makeover but also to change the company's view of what performance management is and how to approach it. This transformation effort began with identifying what Deloitte needed the system to be able to accomplish Erica Bank, performance management leader at Deloitte, describes the objectives as threefold fuel performance, see performance, and recognize performance. To fuel performance, a kay tool in the revamped system is frequent meetings in which the employee and the manager huve future-oriented conversations, called "chedeins" or "one on ones." Managers and employees are encouraged to briefly meet weeldy or biweeldy to discuss ongoing work and employee career development. To get the employees and managers started. HR gave them ideas of what to talle about and sent weekly e-mail asking whether they had met (e, rather than force compliance, they simply nudged). The frequency and regularity of these treetings would ensure that the feedback received would be timely, To see performance managers are now asked to rate each employee they work with at the end of each project using a simple, four question survey The questions are Given what I know of this person's performance, I would always Want him/her on my team. (Responses reported on a five point acale ranging from Strongly Disagree to Strongly Agree) This person is at risk for low performance (Yes/No) Given what I know of this person's performance, and if it were my own money. I would award this perton the highest possible compensation increase. (Responses reported on a five point scale ranging from Strongly Disagree to Strongly Agree) This person is ready for promotion today (Yew No). PARTIT MANAGING THE TALENT LIFE CYCLE At a minimum, each employee is rated every quartet Deloitte made the initial decision not to share each rating from individual managers with the employees opting to share annual aggregated ratings with the rationale that this would allow managers to be the Deloitte honest. To recognise performance, Deloitte decided to use the performance ratings as a starting point. Chief Learning Officer Jeff Orlando notes that every people decision" will be data informed but not data driven HR and business leaders could use this information to decide whom to promote and whose performance needed intervention. The system is meant to help support (but not replace) decision makers in their efforts to recognize employee contribution Is the system working? Deloitte invested heavily in training managers on how the system would work and encouraged adoption by allowing them to opt in. Deloitte will no doubt, continue to change and shape the system in keeping with evolving demands The initial reactions of its own employees have been positive. In 2016, ALM Intelligence named Deloitte a global leader in performance management consulting, indicating that the company is a thought leader in this arena and shares its performance management experience with its clients as well. Case Discussion Questions 1 Which aspects of Deloitte's new performance management system do you find most radical? 2. If you were a manager at Deloitte, how would you have reacted to such a system? Would your answer change if you were an employee? 3. What are your thoughts regarding measuring performance with four simple questions? Do you think these are the right questions? How would you know if a particular question is effective? 4. How would you motivate managers to conduct frequent checkin meetings with employees? How would you counter the argument that these meetings take a lot of time? 5. How transparent is this system? Do you think Deloitte's decision not to share individual ratings with employees is warranted? Click to learn more... Read the Deloitte University Press report titled "Performance management is broken Replace rank and yank with coaching and development." https://aupress.deloitte.com/dup-us-en/focus/human-capital-trends/2014/hic-trends- 2014-performance-management.html