Pleeease help! This is selling and the customer experience assignment in business course: Consider the best sales
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Question:
Pleeease help!
This is selling and the customer experience assignment in business course:
Consider the best sales experience you have had as a customer. Write out the details regarding the transaction and answer the following questions. Once you have answered each question, please post in the discussion forum:
- What was the product or service you were purchasing?
- What made this experience so great?
- Did the salesperson conduct a thorough interview to learn your specific challenges and needs? What did this look like? If they did not, what did they do to learn about you?
- Did they celebrate the sale with you and make sure you were still satisfied after the sale? What did this look like? If not, what happened after the sale?
- What were the soft skills used in the transaction?
- What were the hard skills used in the transaction?
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