pls answer 2 3 and 4

Case Study Analysis Questions [10 Marks] Questions 1. Summarise the question Professor Frances Frei poses. What is the main concern that is described? 2. In your own words, explain the five distinct forms of customer-introduced variability. 3. Describe in detail what form of customer-introduced variability is introduced in the following scenarios: a. An Apple Store on the opening of the brand-new iPhone 3001 b. A Walmart on Black Friday C. A hair salon on a regular Wednesday. 4. Suppose you are the manager of a bank, in an area with a high demographic of Immigrants and newcomers. Describe the different forms of customer-introduced variability, and what strategies you would use to manage them