Pls. Answer fast, no time

5 MCQ'S, PLS. ANSWER FAST

OLE 12 Styles Gap 4 (the communicabens pap) may be best closed by a b. e d 13. encate customers as to their roles part the front line employee de la tiered service product drvelop service environments consistent with the level of service hone of the above Service delivery capacity may be adjusted by: waing part time employees inviting customers to perform self-service routing or leasing capacity all of the above none of the above The following model describes bow mood may result as the interaction of pleasure and arounal b. e d. 14 a b. d e Russell's Model of Affect the GAPS model the Maharabian-Russell Stimulus Response Model the SERVQUAL model the Servicescape model Service employees are extremely important for service firm access for the following 15 b E d e 16 ate a core part of the product may be trained to deal with service raps ate a source of customer loyalty Tere the service firm in the eyes of the customer determine productivity of frontline operations Policies, practice and procedures comprise the organisational culture the cele the corporate folklore the corporate culture the ice climate . Direct OLE 12 Styles Gap 4 (the communicabens pap) may be best closed by a b. e d 13. encate customers as to their roles part the front line employee de la tiered service product drvelop service environments consistent with the level of service hone of the above Service delivery capacity may be adjusted by: waing part time employees inviting customers to perform self-service routing or leasing capacity all of the above none of the above The following model describes bow mood may result as the interaction of pleasure and arounal b. e d. 14 a b. d e Russell's Model of Affect the GAPS model the Maharabian-Russell Stimulus Response Model the SERVQUAL model the Servicescape model Service employees are extremely important for service firm access for the following 15 b E d e 16 ate a core part of the product may be trained to deal with service raps ate a source of customer loyalty Tere the service firm in the eyes of the customer determine productivity of frontline operations Policies, practice and procedures comprise the organisational culture the cele the corporate folklore the corporate culture the ice climate . Direct