Plz answer the questions

Reflect on outcomes when consumers interact with companies via different avenues when a state of dissatisfaction occurs (e.g., Internet, in person, telephone, mail). 1-What effects do the different avenues have on the consumer's evaluation of the attribution process? 2-Does speaking with an individual reduce dissatisfaction? 3-Does a prompt e-mail from the company reduce dissatisfaction? 4-Can complaints be solved via email, or is it better for companies to contact the consumer personally? (Concepts from Post-Decision Processes chapter)