PLZ answer them all!!

1. Implicit service 2. Critical path 3. Explicit service 4. Service-profit chain 6. Service guarantees 5. Provider-routed services 8. Service Recovery 7. Outsourcing 9. Forming 10. Offshoring 11. Backward pass 12. Project 13. Customer-routed services 14. Physical goods 15. CPM Inputs 16. CPM Outputs 17. Forward pass 18. Simultaneous production and consumption 21. Co-routed services 19. Intangibility 20. Norming 22. Scrum 23. Agile 24.Planning 25. Program Evaluation Review Technique 26. Service Product Bundle 27. High customer contact is a complete list of project activities precedence relationships among activities, and an estimate of each activitys duration 02 is a set of principles and practices that help teams deliver in short cycles, enabling fast feedback. Improvements, fast adoption to change. 03. is to identify critical path. 04. The is important to operations management since it directs the focus of management to matters that really affect service profitability OS. cannot be stored/resold. processes create value for customers by performing transformations that do not result in a physical entity, meaning it cannot be easily quantified. 06. - Customers may be in the production system as production takes place.customers can introduce uncertainty into the process by placing demands on the service provider at the time of production, OZ is performed to identify objectives and scope, management of teams needed for decisions, all decisions must be documented and authorized OS offers lower production efficiency, high sales opportunity requires higher prices, and more customization 09 understand how the customer feels after service. 010 are used during service or received by customers 011 offer a moderate number of choices to customers using moderate standardized processes. 012 consist of processes that allow few operations during service delivery and are matched with customers whose needs are very similar to one another. 013 are unique highly customized experiences. A great deal of decision-making power to determine the components of the services and sequence of delivery requires personal discretion and interaction with the customer 014 is iterative and incremental delivery of production offering a small amount of functionality that can be tested within each iteration, while offering business user involvement and feedback 015 is determined when there is a service failure and the firm must design recovery processes to ensure that action is taken immediately is a network method for project scheduling. 016 ova taken immediately 016 is a network method for project scheduling 017 is a way to define service and ensure its satisfactory dellvery to the customer. It is like a product guarantee except customers cannot return service if they do not like it. 018 is having an organization outside your own firm perform service activities such as workforce recruiting payroll management, accounting services, and call center functions. 019 is what the provider does for the customer. 20 is the export of service activities to other countries. 21 is the longest path through the network. 022 Team members will feel more comfortable asking for help and offering constructive feedback. They'll share a stronger commitment to the team's goals and they should make good progress toward it. 23 is a unique item or event, often a single unit, Begins and ends not ongoing activity 24 Includes any processes that will be used to deliver services include detailed technology used for process design that includes the appearance of employee and facility. 25. is identifying critical activities and the amount of slack for each activity is the longest time it takes to finish the task Individuals will be unsure of the team's purpose how they fit in, and whether they'll work well with one another. They may be anxious curious, or excited to get going. However they feel they'll be looking to the team leader for direction. 28. The Critical Path for this project is Please use the attached document to calculate ES EFL5 and LF to respond 29. The expected completion time for the project is days Please use the attached document to calculate ES. FELLS, and LF to respond 26. 27 1. Implicit service 2. Critical path 3. Explicit service 4. Service-profit chain 6. Service guarantees 5. Provider-routed services 8. Service Recovery 7. Outsourcing 9. Forming 10. Offshoring 11. Backward pass 12. Project 13. Customer-routed services 14. Physical goods 15. CPM Inputs 16. CPM Outputs 17. Forward pass 18. Simultaneous production and consumption 21. Co-routed services 19. Intangibility 20. Norming 22. Scrum 23. Agile 24.Planning 25. Program Evaluation Review Technique 26. Service Product Bundle 27. High customer contact is a complete list of project activities precedence relationships among activities, and an estimate of each activitys duration 02 is a set of principles and practices that help teams deliver in short cycles, enabling fast feedback. Improvements, fast adoption to change. 03. is to identify critical path. 04. The is important to operations management since it directs the focus of management to matters that really affect service profitability OS. cannot be stored/resold. processes create value for customers by performing transformations that do not result in a physical entity, meaning it cannot be easily quantified. 06. - Customers may be in the production system as production takes place.customers can introduce uncertainty into the process by placing demands on the service provider at the time of production, OZ is performed to identify objectives and scope, management of teams needed for decisions, all decisions must be documented and authorized OS offers lower production efficiency, high sales opportunity requires higher prices, and more customization 09 understand how the customer feels after service. 010 are used during service or received by customers 011 offer a moderate number of choices to customers using moderate standardized processes. 012 consist of processes that allow few operations during service delivery and are matched with customers whose needs are very similar to one another. 013 are unique highly customized experiences. A great deal of decision-making power to determine the components of the services and sequence of delivery requires personal discretion and interaction with the customer 014 is iterative and incremental delivery of production offering a small amount of functionality that can be tested within each iteration, while offering business user involvement and feedback 015 is determined when there is a service failure and the firm must design recovery processes to ensure that action is taken immediately is a network method for project scheduling. 016 ova taken immediately 016 is a network method for project scheduling 017 is a way to define service and ensure its satisfactory dellvery to the customer. It is like a product guarantee except customers cannot return service if they do not like it. 018 is having an organization outside your own firm perform service activities such as workforce recruiting payroll management, accounting services, and call center functions. 019 is what the provider does for the customer. 20 is the export of service activities to other countries. 21 is the longest path through the network. 022 Team members will feel more comfortable asking for help and offering constructive feedback. They'll share a stronger commitment to the team's goals and they should make good progress toward it. 23 is a unique item or event, often a single unit, Begins and ends not ongoing activity 24 Includes any processes that will be used to deliver services include detailed technology used for process design that includes the appearance of employee and facility. 25. is identifying critical activities and the amount of slack for each activity is the longest time it takes to finish the task Individuals will be unsure of the team's purpose how they fit in, and whether they'll work well with one another. They may be anxious curious, or excited to get going. However they feel they'll be looking to the team leader for direction. 28. The Critical Path for this project is Please use the attached document to calculate ES EFL5 and LF to respond 29. The expected completion time for the project is days Please use the attached document to calculate ES. FELLS, and LF to respond 26. 27