points) Saved A process study is conducted most appropriately by a/an I Page C individual team computer Next Page "Blame the process, not the people" is based upon the finding of Juran and Deming that ____ out of ten problems could be trace back to a cause in the SYSTEM (process) and not individuals. six five nine ten Large percentage changes between individual outcomes the process is out of control (unstable). reliable indicators that are are not There are two types of complexity. --- complexity is the sort where there are many variable while complexity refers to situations where cause and effect are subtle and where the effects over time of interventions are not obvious. detail, dynamic dynamic, detail