Question: Policies and procedures Questionnaires, surveys and interviews Training and development activities Explain how you would use each of the above strategies to monitor the progress

Policies and procedures
Questionnaires, surveys and interviews
Training and development activities

Explain how you would use each of the above strategies to monitor the progress in achieving product and/or service targets and standards.

Give examples of the suitability of the use of some strategies in certain industries and how the same strategy may be unsuitable for other industries. Explain your answer.

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