posted this question before but the amswers given wee wrong

The reference desk of a university library receives requests for assistance. Assume that a Poisson probability distribution with an arrival rate of 11 requests per hour can be used to des the arrival pattern and that service times follow an exponential probability distribution with a service rate of 14 requests per hour What is the probability that no requests for assistance are in the system? If required, round your answer to four decimal places Po - 0.214 x . What is the average number of requests that will be waiting for service? If required, round your answer to four decimal places c. What is the average waiting time in minutes before service begins? If required, round your answer to nearest whole number W - 15.71 X min d. What is the average time at the reference desk in minutes (waiting time plus service time)? If required, round your answer to nearest whole number. W 20 min e. What is the probability that a new arrival wait for service? If required, round your answer to four decimal places. Pw - 0.7857 Check My Work Partially correct