Practice developing your tone and the key paragraph (the adjustment paragraph) of the adjustment letter structure...

 

Transcribed Image Text:

Practice developing your tone and the key paragraph (the adjustment paragraph) of the adjustment letter structure to help you succeed in our upcoming adjustment letter assignment. Focus on the implied refusal and adjustment (of expectations) paragraph only. Write just one or two short paragraphs 'adjusting' expectations by following the correct, taught structure. You can also offer a compromise or alternative to what is requested. Context: You work for Coe Lumber. Woody Construction is a long and loyal client of yours. They have always paid for the materials they get from you within 30 days. However, now they have requested a policy change, as they would like 90 days to pay. They say this is due to the challenge of getting payment from their own customers first. You must refuse this request, but you would like to keep them as a client. Make an indirect refusal 50 percent adjustment, so redirect from an explicit refusal to a compromise, after you have cited your objective proof/justification/warranty/experts. Remember to only write the adjustment paragraph, which is usually your middle (second paragraph) of your adjustment letter. Offer an appropriate compromise. Practice developing your tone and the key paragraph (the adjustment paragraph) of the adjustment letter structure to help you succeed in our upcoming adjustment letter assignment. Focus on the implied refusal and adjustment (of expectations) paragraph only. Write just one or two short paragraphs 'adjusting' expectations by following the correct, taught structure. You can also offer a compromise or alternative to what is requested. Context: You work for Coe Lumber. Woody Construction is a long and loyal client of yours. They have always paid for the materials they get from you within 30 days. However, now they have requested a policy change, as they would like 90 days to pay. They say this is due to the challenge of getting payment from their own customers first. You must refuse this request, but you would like to keep them as a client. Make an indirect refusal 50 percent adjustment, so redirect from an explicit refusal to a compromise, after you have cited your objective proof/justification/warranty/experts. Remember to only write the adjustment paragraph, which is usually your middle (second paragraph) of your adjustment letter. Offer an appropriate compromise.