Practice Handout Chapter $10$

$1)$ True or False: Leaders don't have to feel overwhelmed about organizational results because when results are poor, low level employees get fired or become the scapegoats.

$2)$ True or False: Leadership is a permanent condition in which certain skills and competencies are inherent within a person.

$3)$ True or False: Frameworks are like theories that help to provide stability in the midst of constant change.

$4)$ True or False: A manager that is trying to change an organization from being inefficient to being efficient is trying to close an abundant gap.

$5)$ True or False: Organizations are formed to create stability, steadiness, and predictable conditions. They try to constrain as much change as possible.

$6)$ True or False: Managing change is the same as leading positive change.

$7)$ True or False: The expression of compassion, forgiveness, and gratitude is associated with superior performance in organizations but not associated with superior performance personally.

$8)$ Paul has been busy deciding if his company should provide customer service. He is not sure if it is the right thing to do$.$ What role is Paul playing?

A$)$ Leader

B$)$ Manager

C$)$ There is not enough information to determine.

D$)$ Both leader and manager

$9)$ During lunch break some employees are discussing certain managers in the organization. One employee says, $"$It is great to have Arnold as our department manager. He was born a leader. We are always doing things right in our department and primarily because Arnold is always watching to make sure we do it right. Without him, we would have lots of defects and errors." Based on the material about leading positive change in chapter $10,$ does Arnold sound like someone who leads positive change?

A$)$ No$,$ he most likely manages stability.

B$)$ Yes, he is concerned about doing things right.

C$)$ There is not enough information to decide.

$10)$ If constant change were occurring in the workplace, which would most likely help managers provide stability or order?

A$)$ Fluctuating discipline

B$)$ Consistent rewards

C$)$ Unchanging theories or frameworks