Question: [ Practices ] Four basic business and management practices are what matter, or what really works, to use the phrase of the researchers who studied

[Practices] Four basic business and management practices are what matter, or "what really works," to use the phrase of the researchers who studied more than 200 management tools and techniques. According to your book, all of these are included except which?
 [Practices] Four basic business and management practices are what matter, or

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