1. Which of the following statements is true of a knowledge worker?
2. 
   
3.  

   Larger product life cycles create a need for the knowledge worker.

   This category of workers includes only product developers or producers.

   Constant focus on retaining an old process without any change creates a need for the knowledge worker.

   They are employees who need and use information to perform their work.

Question 27

1. People with a strong internal locus of control will:

   stay away from organizational politics.

   fail to be successful as an entrepreneur in their own venture.

   most likely blame others for their failures.

   believe that their efforts will have direct impact on external matters.

Question 28

1. Steve has been given the charge of managing unskilled labor in the production units of his company. These workers are primarily motivated by financial incentives, and other perks such as discount coupons and free movie or lunch days. In this scenario, which of the following power bases should Steve primarily use to influence the workers' to improve their productivity?

   Referent power

   Expert power

   Reward power

   Information power 

Question 29

1. Who among the following will be most effective in politicking?

   A person who dominates conversations with others

   A person who focuses on what is said verbally and not what is being displayed nonverbally

   A person who pauses frequently in conversations to encourage others to speak

   A person who holds the view that he or she has little or no control over external events

Question 30

1. In order to reduce unfair politicking within organizations, it is important to:

   decrease the communication channels.

   formalize the organizational structure.

   limit the employees' accessibility to organizational resources.

   create an environment that supports high Machiavellianism. 

Question 31

1. Leona, a research scientist, has been asked to lead a product development team for a period of six months. The members of the team are highly knowledgeable and experienced in their respective fields. They are also extremely sought out in the industry for their skills. Yet, they would work for a company only when they feel they can learn more from the experience. In this scenario, which of the following power bases should Leona primarily use to effectively lead and manage the team?

   Coercive power

   Legitimate power

   Expert power

   Reward power 

Question 32

1. Amy sets herself a goal and says, "I'd like to lose 10 pounds." Which of the following criteria of the SMART system is missing in Amy's goal?

   Specificity

   Time frame

   Measurability

   Realism 

Question 33

1. _____ are situations where setting goals or making decisions is based largely on judgments and determinations rather than on indisputable facts.

   Legal conflicts

   Ethical dilemmas

   Personality conflicts

   Social biases 

Question 34

1. When achieving the goal takes precedence over maintaining relationships, the best strategy for conflict resolution is _____.

   accommodating

   competing

   compromising

   avoiding 

Question 35

1. The two main factors to consider when selecting one of the five conflict management strategies are your goals and the:

   varied work styles pursued by you.

   importance of relationships to you.

   responsibilities allocated to you.

   resources available to you.

Question 36

1. The chance to win everything and exercise one's own sense of power is a gain associated with the conflict management strategy of:

   compromise.

   avoidance.

   accommodation.

   competition. 

Question 37

1. Judy, a college graduate, is looking for a job. Previously, she never paid attention to any job advertisements. Now, however, she keeps an eye out for job advertisements in newspapers, outside offices, and on the Internet. This is a result of a common perception filter known as _____.

   projection

   stereotyping

   interest

   expectation

Question 38

1. Walter is aware that he needs a job which provides a high percentage of performance incentives as financial rewards that will drive him to work hard at his job. Which of the following components of behavior is Walter primarily aware of in this scenario?

   Motivation

   Cognition

   Modes of acting

   Modes of interacting

Question 39

1. Sophie is highly concerned about what others think of her. She is extremely careful about freely displaying her feelings and opinions in public. She tactfully adapts her responses and interactions to suit the situation and the audience. On the basis of the given information, we can conclude that Sophie would score:

   low on openness to experience.

   high on uncertainty avoidance.

   high on self-monitoring.

   low on agreeableness. 

Question 40

1. Which of the following is NOT true regarding communication?

   The sending of a message from source to receiver constitutes one-way communication.

   Two-way communication guarantees agreement and ensures understanding.

   Feedback is an essential component for two-way communication.

   Feedback allows the receiver to clarify and confirm the sender's message. 

Question 41

1. Face-to-face communication is considered the richest form of communication because it:

   excludes noise such as visual and audio cues.

   is sourced from pure data and information.

   is highly impersonal.

   allows for immediate, two-way feedback. 

Question 42

1. Which of these "I" statements specifies the behavior(s) on which a stated assumption is based?

   "Your facial expression suggests to me that I may not have made my point very clearly."

   "Are you following what I'm saying?"

   "Is that report going to be done on time?"

   "Am I correct in assuming that you've already begun writing the report that's due next Monday?"

Question 43

1. Which of the following statements is true of virtual negotiations?

   In virtual negotiations, both parties incur huge costs in communicating with each other.

   In virtual negotiations, parties have the ability to take the time to gather data and think through their responses.

   In virtual negotiations, there is no scope for retaining or recording what is discussed and agreed.

   In virtual negotiations, the impact of nonverbal behavior on the negotiating parties is high.

Question 44

1. True Parts Inc., a supplier of automobile component parts, allows its customers a 60-day credit period. A leading automobile company demanded a 90-day credit period on all its purchases. The automobile company also made it clear to True Parts Inc. that if the credit period was not extended to 90 days, then it would find a different supplier for its component parts. Which of the following approaches to negotiation does this scenario best illustrate?

   Mediation

   Litigation

   Distributive bargaining

   Integrative bargaining

Question 45

1. Which of the following is an ineffective practice in a negotiation?

   Agreeing only to terms that are acceptable to you

   Walking away or taking a "time-out" from the negotiation if required

   Asking questions to the other party as a means to clarify communication

   Making statements that are "you" based rather than "I" based 

Question 46

1. Supplies Plus Inc. is the most trusted supplier of component parts in the automobile industry. Irrespective of the situation, the company has been persistently delivering its products to its customers before the specified delivery date, at the promised price, and without compromising on the quality. Which of the following elements of trust has primarily helped Supplies Plus earn the reputation of the most trusted supplier?

   Empathy

   Sovereignty

   Openness

   Consistency

Question 47

1. Which of the following statements is true of self-disclosure?

   It improves our ability to look at the world through idealistic lenses.

   It improves us psychologically and physiologically.

   It involves revealing information that is apparent to others.

   It reduces the level of intimacy and trust within groups.

Question 48

1. Eye contact and body positioning form a part of:

   proxemics.

   kinesics.

   chronemics.

   haptics.

Question 49

1. As a manager, Tim has realized that active listening is important because it:

   encourages one-way communication.

   makes the listeners take his message at face value.

   reduces the amount of involvement time for the listeners.

   invites others to listen to him and results in reciprocation.

Question 50

1. Harry is setting up his new office. He wants to make sure that the arrangement of his desk and chairs sends out an egalitarian message to the others in his office. For this to happen, he should:

   arrange the chairs around his desk.

   place the chairs on the other side of his desk, facing him.

   place the chairs quite far from his desk, facing him.

   make sure he is seated with his back to the door.

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The detailed answer for the above question is provided below Question 26 How does the program vision of online media solutions align with the organizations mission and values This question seems to be ... View the full answer