Prepare a memo as per information below Background You are a Customer Service Representative at Bourgeon Inc. Bourgeon Inc. supplies hardware and storage solutions to commercial clients; i.e. other businesses, not directly to the public You have switched over to new account software and you manager calls you in to explain the new process and ask you to prepare a memo for your clients. Your website is www.Bourgeon.ca and customer service number 1-888-572-4389 Verbal Instructions from Customer Service Manager Words in italics are what your manager is telling you Please prepare a memo for our clients have it ready for me to sign this afternoon. It is a memo that must be sent to existing clients and can also be used for new clients. For new clients they must go to the website and click on the create new account. It is obviously on the home page. They must complete the whole form very important is the contact person and number. Within two weeks we, which is obviously you or another customer service agent will call them to confirm their account For existing clients, they will get a link emailed to them. If they follow the link they will need to enter additional information. The sooner they do this the better and it must be done in one month. They can also phone in to customer service and give us the additional information. They will have no change to ordering of supplies. If the existing clients have not ordered from us for three months they need to follow the same process as the new clients If the older existing clients or new clients have urgent orders they should call customer service after completing the form, rather than waiting two weeks for us to call them