prepares the invoice $($step #$5),$ and the customer is contacted by phone for pick$-$up $($step #$6).$ The average throughput is three equipment units per hour. clerk, and one shipping clerk.

$\backslash$table$[[$Activity$,\backslash$table$[[$Activity Time$],[($minutes$)]],\backslash$table$[[$Activity$],[$Performed By$]]],[$Start$,-,],[1,7,$Service technician$],[2,18,$Service technician$],[3,23,$Service technician$],[4,15,$Inspector$],[5,2,$Billing clerk$],[5,8,$Billing clerk$],[7,25,$Shipping clerk$],[$End$,-,]]$

Rourid your answers to the nearest whole number:

a$.$ What is the senvice rate for the service technician?

minutes$/$urit

$7.$ What is the labor utilization rate $(\%)$ tor the billing clerk?

S$/4.$

c$.$ What is the labor utilization rate $(\%)$ for the service techniciarl?

d$.$ Calculate che labor utilization rates $(\%)$ ror the inspector and the shipping derk. Inspector utilization:

Shipping clerk utilization:

What job represents the battleneck in this pracess?

The $-$select$-,vv$ jub is the boulteneck: