Question: Preview File Edit View Go Tools Window Help Customer Journey Map _ Empathize.pdf 1 page Customer journey mapping 1 Phases - Identify different phases in

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Customer Journey Map_Empathize.pdf
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Customer journey mapping
1 Phases - Identify different phases in your customers journey
Actions - Define which actions your customer take during the phases above
Feelings - Draw a line of emotions with each action to visualise their feelings
Preview File Edit View Go Tools Window Help Customer Journey Map_Empathize.pdf

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