Primary Task Response: Within the Discussion Board area, write 400600 words that respond to the following questions with your thoughts, ideas, and comments. This will be the foundation for future discussions by your classmates. Be substantive and clear, and use examples to reinforce your ideas:

You manager has asked you about a phone-based support system. You want to be prepared to discuss the pros and cons, but you want to make sure you know and understand the various solutions available. Discuss at least 3 different phone-based solutions that can be used in a call center for a help desk.

In addition to describing the various solutions, discuss the pros and cons of each.